Coaching Policy & Client Rights
The coaching relationship is unique in that it is personal, professional, and contractual at the same time. Given this, it is important for us to reach a clear understanding of how the coach-client relationship will work, and what you can expect. These rights and policies will provide a clear framework for our work together.
Description of Coaching
Coaching is a partnership (defined as an alliance, not a legal business partnership) between you and your coach centered on a thought-provoking and creative process that inspires you to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
Coaching Relationship
You are solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with your coach. As such, you agree that your coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by your coach. You understand coaching is not therapy, and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
You acknowledge that coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation. You agree that deciding how to handle these issues, incorporating coaching principles into those areas and implementing choices is exclusively your responsibility.
You understand that in order to enhance the coaching relationship, you agree to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
Hours & Appointments
Rally Point coaches are available Monday-Saturday by appointment only. To set up an initial appointment or speak with our team about scheduling, please contact us.
Services Provided
Initial Consultation
When you first request coaching, a coach first meets with you to complete an initial assessment session. coaches may use this time to better understand the issues presented, judge the usefulness of coaching, and outline initial goals or strategies.
Coaching
Individual coaching is available to individuals and ministry leaders. coaching is usually provided on a short-term basis, although the needs of each client will vary. coaching sessions are 55 minutes in length and may be scheduled weekly or as needed.
Group Coaching
Coaches may offer coaching groups as time and other resources permit. Groups usually consist of clients who have a common focus or similar needs. Coaches may interview potential group members to be sure the client is appropriate for the group.
Non-Discrimination
You have the right to be treated with dignity and respect. You have the right to receive the same treatment as anyone else, regardless of your race, color, national or ethnic origin, age, religion, disability, gender, sexual orientation, gender identity and expression, and any other characteristic protected under applicable federal or state law.
Confidentiality
Please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.
Your coach agrees not to disclose any confidential information pertaining to you without your consent.
Confidential Information does not include information that:
Was in your coach’s possession prior to its being furnished by you
Is generally known to the public or within your industry
Is obtained by your coach from a third party, without breach of any obligation to you
Is independently developed by your coach without use of or reference to your confidential information
Your coach is required by statute, lawfully issued subpoena, or by court order to disclose
Is disclosed to your coach and as a result of such disclosure your coach reasonably believes there to be an imminent or likely risk of danger or harm to yourself or others
Involves illegal activity. You also acknowledge your continuing obligation to raise any confidentiality questions or concerns with your coach in a timely manner.
Occasionally your coach may need to consult with other professionals in their areas of expertise in order to provide the best coaching for you. Information about you may be shared in this context without using your name and without prior consent.
We will make a reasonable effort to discuss any need to disclose confidential information about you, and we are happy to answer any questions you have about exceptions to confidentiality.
More details about confidentiality can be found in Rally Point’s Notice of Privacy Practice for Coaching Services.
Fees
The fee for service is $0 for an intake session and $150/standard session. Discounted fees are based on a sliding scale and made available to a limited number of clients and must be arranged prior to the first session.
Billing
All billing and documentation details will be sent to you digitally. Rally Point accepts cash, check, or credit card, and payment is expected at the time of appointment. Rally Point is happy to provide statements, invoices, or receipts related to coaching services as needed.
Late Cancellation Policy
Should you need to cancel a session, you must do so 24 hours in advance or you are subjected to a $50 late cancellation fee.
You are financially responsible for the time you have reserved with a coach. This is necessary because a time commitment is made to you and is held exclusively for you. Should you arrive late to a session, you may lose some of your scheduled session time.
Consent for Tele-Services
Rally Point offers virtual coaching sessions which offers potential benefits including easier access to a coach and the convenience of meeting from a location of your choosing. There are potential risks to this technology, including interruptions, unauthorized access, and technical difficulties. Technology is flawed and connection cannot be guaranteed. In the event of technology failure, your coach will reach out to you, the client, by first attempting to re-engage in the video session. Should the video failure continue, after 5 minutes of attempt, your coach will call you at the number you have provided.
Termination & Transfer Plans
Either you or your coach may terminate this Agreement at any time with 1 week written notice. You agree to compensate your coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
In the event of incapacitation, death, or termination of a coach at Rally Point during your care, your records will remain in our possession and a new coach will be made available to you.
Emergencies
Rally Point coaches provide support and assistance throughout difficult situations, but do not specialize in emergency or crisis situations. If you or someone you love is experiencing an emergency, please call 911, or go to the nearest emergency room immediately.
If you struggle with suicidal ideation or are in the midst of other non-life-threatening situations, you can call 1-800-273-8255 (National Suicide Prevention Lifeline) at any time to talk to a skilled, trained coach at a crisis center in your area, or text HOME to 741741 for free, 24/7 crisis coaching (Crisis Text Line). If you are located outside the United States, call your local emergency line immediately.
Effective Date Of This Notice
This notice went into effect on March 1, 2021
For Questions Contact:
Rally Point Ministry - hello@rallypointmin.com